This Refund, Cancellation & Return Policy applies to purchases of books
and related products made through the official website of
Anpu Varkey.
1. Order Cancellation
Customers may request cancellation of an order before the order has been
dispatched.
To request cancellation, please contact us at
[support email]
with your order number and registered email address.
Once an order has been dispatched, it may not be possible to cancel the
order.
2. Returns and Refunds
Books and other physical products may be eligible for a return or refund
if they are received damaged, defective, or materially different from the
product ordered.
Customers should contact us within [7 days] of receiving
the order and provide details of the issue along with photographs, where
applicable.
After reviewing the request, we may offer a replacement or refund,
depending on the nature of the issue and availability of the product.
3. Non-Returnable Products
Products that have been delivered in good condition and are not defective
or damaged may not be eligible for return solely due to a change of mind.
Any special or personalized products, where applicable, may not be
eligible for cancellation or return once production has started.
4. Refund Processing
If a refund is approved, the refund will be initiated to the original
payment method used for the purchase.
Refunds are generally processed within 5–7 working days
after approval. The time taken for the refund to appear in the customer’s
account may vary depending on the bank or payment provider.
5. Shipping and Delivery Issues
If an order is received damaged, incomplete, or incorrect, please contact
us as soon as possible with the order details and supporting photographs.
If an order cannot be delivered due to an incorrect or incomplete address
provided by the customer, additional shipping charges may apply for
re-delivery.
6. How to Request a Refund or Return
To request a refund or return, please contact us at
[support email]
with the following information:
- Order number
- Customer name
- Registered email address
- Reason for the request
- Photographs or other supporting information, if applicable
We will review the request and respond within
3–5 business days.
7. Payment Gateway
Payments made through our website are processed securely through
Razorpay. Any eligible refund will be processed through
the applicable payment gateway to the original payment method.
8. Contact Us
Website:
anpuvarkey.com
Email:
[support email]
Phone: [contact number]
For any questions regarding cancellations, returns, or refunds, please
contact us using the details above.